Sounds simple, but a good vetting process which is reviewed and updated periodically can save a lender time and money in the long run. Your partners don’t just help you deliver a loan product. They’re also your face to the borrower in many cases. Carefully qualify your new settlement services and mortgage partners, and audit them regularly. Check references. Check their tech. Then, check again. Do they know the geographic market you are asking them to service? Are they experienced with the non-traditional lines of business such as default or commercial REO—or did they just add the services when the refi boom ended? Ask your customers how that vendor is performing. A good vendor can have a real impact on your margin. The “cheaper” option may end up costing you far more down the road.
Mortgage and real estate lending success begins with the little things. From time to time, we’ll let you know what we hear from our lending partners, and refresh you on the details that make a good mortgage lender great!